Jordi Andrés Solsona

Jordi Andrés Solsona was born in Lleida in 1983 and he is a multimedia engineer and a usability consultant since 2005.

When he was 21 he got his undergraduate degree in multimedia at the UPC university, Terrassa. Looking forward something more technical, he became a multimedia enginner at La Salle Ramon Llull, Barcelona.

In 2005 he became a fellow researcher and research manager at de UserLab’s Human Interaction Group, la Salle, focused on Multimodal Interfaces and development of new methodologies for Human Computer Interaction paradigms.

Since 2007 to nowadays, Jordi Andrés is an usability consultant at the User Perception Services. Specialized in both qualitative and quantitative user testing of software and website, and he also works on some information architecture and accessibility projects.

Jordi has answered some questions about usability:

1.What do you like the most about usability?

I like thinking that my job makes people live easier.
I also love seeing things before they get to their main target. I like to see them evolving, improving.

2.What do you like the less?

Usability is often underestimated, specially in this country. It’s frustrating when you work hard on something and when you see the final product you realize that many of the problems spotted are still not fixed. To sum up, people is not concerned enough.

3.Do you think usability is taken in mind enough?

Feel like i already answered this one:)

4.Tell us a bad user experience you have had

The last one was when I bought a train ticket via internet, i was going home that day and coming back to barcelona, where i work, the following day. I had no problems buying the tickets, but I had to print them in a machine located at the train station. I got there, typed my code and, surprise! that machine displayed that i bought both tickets for the same day.
I printed to tickets, just to try, and everything was correct. It happened that the machines only displayed the last travel date.

5.Tell us a good user expreience you have had

Everytime i use a google product :)